Legal
Privacy Policy
Last Updated: June 1, 2024
Introduction
KOIN AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our investment assistant services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Request customer support
- Participate in surveys or promotions
This information may include:
- Name
- Email address
- Phone number
- Billing information
- Investment preferences and goals
Financial Information
If you choose to connect your brokerage accounts or provide information about your investments, we may collect:
- Portfolio holdings
- Transaction history
- Investment performance data
- Risk tolerance information
We do not store your brokerage account credentials on our servers. We use secure third-party services to establish connections with your financial institutions.
Automatically Collected Information
When you visit our website or use our application, we automatically collect certain information about your device and usage, including:
- IP address
- Browser type
- Operating system
- Device information
- Usage patterns and interactions
- Referring URLs
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Generate personalized investment insights and recommendations
- Respond to your comments, questions, and requests
- Send you technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize your experience and deliver content relevant to your interests
How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business Partners: Companies with whom we partner to offer products or services.
- Legal Requirements: When required by law or to respond to legal process, to protect our rights, or to protect the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing your consent
- Objecting to or restricting certain processing
- Requesting portability of your information
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@koinai.com
Address: 123 AI Street, San Francisco, CA 94105